Eligible items are covered for up to 30 days after delivery

• Email us at contact@platinumshop.it within 30 days of receiving your order.
• Defective, damaged, or incorrect item? We’ll help you resolve the issue
• After inspection, you are refunded within 10 business days to your original payment method.
• European Union: 14-day right of withdrawal, no reason needed.

Limitations and exclusions apply

• platinumshop uses highly secure payment methods. Transactions are fully encrypted and governed by the Payment Card Industry Data Security Standard (PCI DSS).
• Your card details are processed by our certified payment providers: we never see or store them.
• All transactions are encrypted with 256-bit SSL technology

Accepted payment methods

We ship your orders with the most reliable carriers. Every package is tracked from dispatch to delivery.

• Ready to ship in 1–3 business days
• Italy — 3–7 business days
• Europe (EU) — 7–15 business days
• Rest of the world — 15–30 business days
• Parcel tracking by email
• Damaged parcel: report within 7 days

Outside the European Union, customs duties or taxes may be charged on delivery: they are paid by the recipient.

A question about your order? Email us at contact@platinumshop.it or call +39 33 1451 1142: our team is here to help.

Your privacy is our priority. Your personal data is always protected and never sold to third parties.

• You can request the deletion of your data at any time
• You choose which cookies you accept in the consent banner.

At Platinumshop, we want you to shop with complete peace of mind. That is why we offer our Price Guarantee: if you find the same product at a lower price on another website within 14 days of purchase, we will refund you the difference.

• If you find the same product (same size, color, and model) at a lower price on another authorized website, contact us within 14 days.
• We will verify the offer and, if valid, refund the difference to your original payment method.
• Does not apply to flash deals, promotional sales, or clearance prices.

How to return an item

• Email us at contact@platinumshop.it within 30 days of receiving your order.
• We send you the return label and shipping instructions.
• Send back the item unworn and unused, with its tags, in its original packaging and with proof of purchase.

At Platinumshop, we want you to shop with complete peace of mind. That is why we offer our Price Guarantee: if you find the same product at a lower price on another website within 14 days of purchase, we will refund you the difference.

• If you find the same product (same size, color, and model) at a lower price on another authorized website, contact us within 14 days.
• Send us the link to the product with the lower price.
• We will verify the offer and, if valid, refund the difference to your original payment method.

Does not apply to flash deals, promotional sales, or clearance prices.

Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email with your tracking number as soon as your order ships.

• Italy — 3–7 business days
• Europe (EU) — 7–15 business days
• Rest of the world — 15–30 business days

Delivery times are estimates and may vary depending on the destination, the carrier and any customs delays.

If your order arrives damaged or is not delivered within the expected time, please contact us within 7 days of the estimated delivery date at contact@platinumshop.it. We will do everything we can to resolve the issue as quickly as possible.

• Defective, damaged or wrong item? Contact us as soon as you receive it and we will find a solution.

If delivery fails because the customer provided an incorrect address, the recipient was absent, or the parcel was not collected from the pickup point, the cost of reshipping is borne by the customer.

Once your order has shipped, you will receive the tracking number by email so you can follow your shipment in real time. You can track your parcel directly on the carrier's website or contact us at contact@platinumshop.it.

• Carriers: J&T Express, DHL, FedEx and other certified carriers.

Outside the European Union, customs duties or taxes may be charged on delivery: they are paid by the recipient.

After inspection, you are refunded within 10 business days to your original payment method.

• European Union: 14-day right of withdrawal, no reason needed.

Non-returnable items

Items worn, washed or damaged after receipt · personalized or custom-made products · final-sale items.

20% off your whole order with code JCEB1XQ31X8X

• Discount: 20% off the total of the products in your order.
• No minimum spend and no maximum discount.
• Code JCEB1XQ31X8X: tap “Collect”, it is added to your cart and applied at checkout.

Shipping costs, duties and taxes are not discounted.

• Price transparency (EU Directive 2019/2161 “Omnibus”): every previous price refers to the lowest price of the last 30 days.
• European Union: 14-day right of withdrawal, no reason needed.

If you return an item, the refund matches the amount actually paid, discount included.

• The discount applies only to the value of the products, excluding international shipping and customs clearance costs.
• Outside the European Union, customs duties or taxes may be charged on delivery: they are paid by the recipient.

Questions or trouble with the discount code? Our team is here to help: contact@platinumshop.it